Welcome to NRT Online Home page

• If you were attempting to reach the login page for your NRT Online workgroup, please contact your NetResults Tracker Administrator for the correct web address (URL).
• If you do not yet have a NRT Online workgroup, please sign up now.
• If you wish to add, change or delete users from your account (workgroup), please refer to the instructions in this page.

What is NRT Online?

• NRT Online is a hosted bug tracking, helpdesk, process management, and automated support solution using NetResults Tracker, for customers who wish to outsource the system administration of their NetResults Tracker installation.
• NetResults installs and maintains the hardware, network infrastructure, web server, database server, and NetResults Tracker software, so that you can focus on your core business.
• NRT Online is a complete solution that greatly reduces the startup costs, deployment time, and overall cost of ownership.
• To use NRT Online is easy. All you need to do is to sign up. NRT Online is available at a flat monthly fee. There is no software to purchase or install. All you need is a web browser.
• If you later decide that you wish to have a NetResults Tracker installation in-house, you can do so at anytime because the same NetResults Tracker software is available for you to run on your own server(s).

NRT Online Support Resources

If you need assistance with your NRT Online workgroup, please make use of the following Support resources.

• For guidelines about the use of NRT Online, please visit the NRT Online Policies page.
• Review the Online Help document has more detailed information about using NetResults Tracker.
• The Knowledge Base and/or Frequently Asked Questions section has answers about common questions.
• Contact NetResults Technical Support with the following required information.

Standard email support is provided with NRT Online. Standard email support is provided Monday through Friday 6 am - 5 pm Pacific Standard Time (GMT -0800), excluding holidays. Additionally, web-based support (Knowledge Base, Frequently Asked Questions) is provided 24 hours a day, 7 days a week. Additional Support options are available for purchase. See our Support Options page for details.

NRT Online Mailing List

Please Note: At least one contact from your company must be subscribed to this mailing list to receive information about upgrades, scheduled maintenance, and other issues that may impact your users' ability to access the NRT Online workgroup.
Please contact NetResults Technical Support with any questions.

Subscribe to NRT Online mailing list.